The revenue revolution: driving customer service with generative AI - February 7th - GDS Group
Roundtable

The revenue revolution: driving customer service with generative AI

7 February 2028, America 12:00 pm - 1:30 pm EST
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How can businesses use generative AI to shift from reactive issue-solving to proactive engagement across all customer interactions?

In the contemporary landscape of customer experience (CX), there has been a significant shift from the traditional approach of deflecting and managing interactions towards a customer engagement mindset. This is thanks to the emergence of Generative AI, which has revolutionized customer service and become a pivotal revenue driver for businesses.

Through AI-powered tools and algorithms, businesses can now leverage predictive analytics, personalized recommendations, and enhanced problem-solving capabilities. As Generative AI continues to advance, it can empower you to offer hyper-personalized product recommendations, anticipate customer preferences, and tailor solutions in real-time. But where do you start?

Join Asurion, and a select group of your industry peers, as we explore just that. Share your own experiences of using genAI to shift from reactive issue-solving to proactive engagement across all customer interactions. Discuss best practices in this Meet the Boss roundtable.

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GDS Roundtable Environment with host, Kristina
GDS Roundtable Environment with host, Jade
GDS Roundtable Environment with host, Ben

Amit Sood

Chief Technology Officer, Head of Product, Simplr, an Asurion Company'

Discussion topics

1

How can generative AI transform your customer service strategy to not just handle issues, but proactively foster engagement at every interaction?

2

Do you see customer service as a pivotal revenue generator or a primary cost center?

3

How do you boost per-customer revenue and navigate the tradeoffs between short-term gains and long-term customer loyalty?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

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"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Apply to attend

Thank you for your interest. One of the team will be in touch soon.