Insights - GDS Group
Featured

Deepfakes, phoneys and fraud: Why GenAI is changing the game for security teams

The rapid adoption of generative AI has huge implications for the security profession when it comes to the murky world of deepfake technology.
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Featured

Simplifying for a cure:
How M&M’s could help scientists cure cancer

An innovative physician shares his research—and optimism—about curing blinding diseases and cancer.
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Featured

12 CHROs on the HR Trends Driving Change

HR is at an inflection point and though it currently faces one of the largest challenges in its history, it has already begun to weaponize change.
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CX
Article

X marks the spot: Putting the ‘X’ in CXO

Todd Unger of the American Medical Association shares insights on the intersection of market, product, commerce, and service.
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CX
Article

How to Create Commercial Transformation Via Culture Change

Discover how to nurture talent to maximise their potential and the related impact that can have on the customer, a topic explored by Tracie Gildea.
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CX
Article

Omnichannel Utopia: Learnings from Intersport’s CX Journey

Read the insights of Bartlomiej Behnke, VP Board of the Directors & CMO at Intersport ISI regarding the enhancement of the omnichannel CX in retail.
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CX
Article

Delivering Lasting and Engaging Customer Experiences

Discover how businesses are revolutionizing CX to boost retention and revenue growth in 2023.
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CX
Article

Building a Successful Customer Loyalty Programme for a Competitive Edge

Read about why it is crucial for retailers to create a successful loyalty program and the bigest challenges in the process.
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CX
Article

The Key to Innovation?Keep Asking One Question

Some of the best and brightest CX leaders from across North America gathered in our studio discussing the best ways for brands to differentiate today.
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CX
Article

A Costly Distraction?Why Customer Delight Could Be Fool’s Gold

Read about the importance of creating customer delight and how it might sparkle even on marketing campaigns.
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CX
Article

Reshaping In-store Retail through Digital Transformation

Read how the retail industry is bouncing back with technology leading the way for a more seamless customer experience.
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CX
Article

Retail Trends in 2023:What We Learned at the GDS Group Retail Summit

Read about the latest trends, future predictions, and hot takes in retail from the latest GDS Group Retail Summit.
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